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Terms and Conditions

 

Please find below an extract from our Terms & Conditions. To request full details please CLICK HERE or call 0800 680 0224.

General

  • Responsibility of final proof reading of documents lies with client and any errors notified within 48 hours of receipt will be corrected free of charge. After 48 hours it shall be deemed that the work has been accepted as free of errors and omissions and the VA will accept no liability or loss arising from the performance of any services carried out under the agreement.
  • Errors or omissions reported after 48 hours will still be corrected but the additional time spent will be charged to client.
  • A signed contract is required before commencement of work. This indicates the clients acceptance of our terms and conditions.
  • Written quotations will be provided prior to any work commencing.
  • Work will be presented using Microsoft Office applications.
  • Contracts can be terminated with 30 days written notice by either party. We reserve the right to charge for any work carried out prior to cancellation.

Charges and Payments

  • Monthly retainer packages must be paid in advance and unused hours can be carried over to subsequent months.
  • All charges are billed at 15 minute increments after the first hour and charged on a monthly basis.
  • A deposit of up to 50% may be requested before commencement of work for PAYG clients.
  • Payment can be made by cheque (made payable to SUPPORT 4 SUCCESS), BACS transfer or via Pay Pal.
  • A fee of £25.00 will be charged for any returned cheques.
  • If clients original requirements change, we reserve the right to change our original quotation following suitable consultation with client.
  • Payment is strictly 14 days from receipt of invoice.
  • Telephone, rail/bus travel, printing, stationery, postage and other expenses will be charged seperately to hourly rate / package cost where incurred.
  • Mileage for required car travel will be charged at a rate of £0.45 per mile plus £15.00 per hour.
  • If turnaround of work of 24 hours is requested, additional charges of 15% may be applied.

Confidentiality and Data Protection

  • Confidentiality is guaranteed at all times.
  • No information will be made available to any third party.
  • All work will be kept on file for a period of 12 months. After this time, work will be deleted unless specifically instructed.