Terms and Conditions
Please find below an extract from our Terms & Conditions. To request full
details please CLICK
HERE or call
0800 680 0224.
Charges and Payments
- Monthly retainer packages must be paid in advance and unused hours can be carried over to subsequent months.
- All charges are billed at 15 minute increments after the first hour and charged on a monthly basis.
- A deposit of up to 50% may be requested before commencement of work for PAYG clients.
- Payment can be made by cheque (made payable to SUPPORT 4 SUCCESS), BACS transfer or via Pay Pal.
- A fee of £25.00 will be charged for any returned cheques.
- If clients original requirements change, we reserve the right to change our original quotation following suitable consultation with client.
- Payment is strictly 14 days from receipt of invoice.
- Telephone, rail/bus travel, printing, stationery, postage and other expenses will be charged seperately to hourly rate / package cost where incurred.
- Mileage for required car travel will be charged at a rate of £0.45 per mile plus £15.00 per hour.
- If turnaround of work of 24 hours is requested, additional charges of 15% may be applied.
Confidentiality and Data Protection
- Confidentiality is guaranteed at all times.
- No information will be made available to any third party.
- All work will be kept on file for a period of 12 months. After this time, work will be deleted unless specifically instructed.